You can visit https://www.sbiepay.sbi site and click on ''Sign Up'' option and fill all necessary details asked. You can also download the Merchant Information Form (MIF) and fill it, available on our website and email it to business.sbiepay@sbi.co.in Alternatively, merchants can click on "Enquire" and fill the details asked or they can email their enquiry to business.sbiepay@sbi.co.in and our team will get in touch with you

SBIePay is owned by SBI - the most trusted and recognised Bank in India. Also, it is the only Bank in India to provide end-to-end Payment Aggregation service without involvement of any private aggregators at the backend, thereby providing utmost transparency in doing business. Following are the advantages of integrating with SBIePay:

We support the following platforms:
• Java
• PHP
• Dotnet

Yes, there are certain mandatory requirements that SBI looks for before integrating with any merchant. Following are the requirements:
• SSL certification
• Vendor Site Compliance Certificate (VSCC) issued by an Auditor empanelled with Cert-in only for private merchants. Government and reputed Educational institutes can self-certify this form.
• Customer friendly & Specific Refund policy should be mentioned on the site and needs to be accepted by the user before landing on SBIePay page.
• Domain should be registered in the name of Merchant / Govt. Dept/ Govt. body.
• Goods / Fees to be collected & pricing should be displayed on the portal.

Refer Annexure 'D' of the Agreement

List provided

• MIF. This is available on our site https://www.sbiepay.sbi
• TIF
• VSCC as given in 4.2 above.

Yes, SBIePay takes the following before integration from Private Merchants.
• Annual maintenance Charges (AMC)
• Integration Cost (one time)
• Security deposit depending upon nature of business

Yes, you can selectively choose from various options that offered by SBIePay and provide only those options that you intend to offer to your customers for payment. Also, you can easily add any payment option on later stage with utmost ease. You must inform our technical team about addition of any payment channel and our team will make the option available with minimum turnaround time.

Once your application is received, SBIePay Relationship Manager and Risk, Fraud and Compliance team will scrutinize your application. On approval, you will receive the pricing offer along with the list of documents that will be required for us to validate your business. Your SBIePay account shall be activated once your documents submitted by you are approved. Once the account is activated, an Email notification will be sent to your registered email address. We commit to put all our efforts to ensure integration is affected immediately.

We offer Merchant hosted and Aggregator hosted model. In merchant hosted, merchant provides their customer with all the payment option at their site and while authorising the transaction, the customer is re-directed on SBIePay site where we process the transaction. This option is provided only to merchants who are PCI-DSS compliant.

In Aggregator hosted model, customer clicks on "Pay now" page and they are re-directed to SBIePay web browser where all the payment options are displayed. Here, on page hosted by SBIePay, customer enters all the payment details and subsequently the transaction is processed.

Yes, only if the merchant opts for merchant hosted model. In case of merchant hosted model, customer will have to enter all the card details on the merchant's site, and they can store their card details. However, merchant must obtain PCI DSS certificate to do so.

Yes, we do have facility to settle in separate accounts as per your requirement. You just have to provide us with parameters related to bifurcation of a particular payment, which need to be settled on separate accounts and our system has capabilities to divide the amount and settle in separate accounts as per instructions passed through the request.

No, if you have selected multi-account settlement, then we do not have provision to provide refund to the customers. However, you can arrange to provide refund to your customers offline if required.

Delivery Versus Payment - (DVP):
• Delivery versus payment (DVP) is a settlement system that stipulates that payment must be made prior to the delivery.
• If there is any exception scenario of broken transactions where in payment has been debited from the customer's bank account and there is no confirmation provided by merchant in a stipulated period, then the payment will be refunded back to the customer by SBIePay. Note: The period is defined by merchant for how long we will treat this transaction as open and will attempt to make it successful.

TDR: stands for Transaction Discount Rate. It is the service charge or fee that a merchant charges their customer for making a payment through Payment Gateway provided by them for collecting funds.

MDR: stands for Merchant Discount Rate. It is a service charge that the Bank / Payment Aggregator service provider charges the merchant for processing the transaction.

SBIePay aides its merchant all ease and convenience for doing their business. SBIePay aggregates all the funds from all the channels (Banking partners) and presents it in a single nodal account and settled the entire funds collected for the day and through all channels with the merchant. However, merchants can view break-up of all the transactions channel wise to better understand their business through merchant dashboard provided to you.

SBIePay aides its merchant all ease and convenience for doing their business. SBIePay aggregates all the funds from all the channels (Banking partners) and presents it in a single nodal account and settled the entire funds collected for the day and through all channels with the merchant. However, merchants can view break-up of all the transactions channel wise to better understand their business through merchant dashboard provided to you.

There are 2 ways in which the amount is settled with you:

Invoice method:
• Here, the amount of the product or service along with the payment gateway and GST charges are settled with the merchant and monthly an invoice is raised by SBIePay on the merchant for all the transactions in the previous month to recover the commission. Eg: if a customer buys good or services wroth Rs. 100 and opts for INB services, charge for which is say Rs. 5/- including GST amount. In this case, we will deduct customers account by Rs. 105/- and we will settle the entire amount (Rs. 105/-) to you and raise an invoice of Rs. 5/- in the subsequent month.

Deduction at source:
• In this case, we will deduct Principal charges + PG Charges + GST from the customers account. While settling funds with our partner, we will remove our charges and settle only the principal amount with the customer.

No. SBIePay doesn't mandate that our Partners to have an account with SBI. This is an important functionality provided to our partners, wherein we will be able to settle funds with our partners to their respective mentioned bank account, irrespective whether they bank with SBI or not. We have a Bank agnostic model for settlement of funds with our merchants.

Yes, we have the facility where we allow customers holding cards (Debit/credit) issued in foreign country with foreign currency can make payments.

As per the RBI guidelines vide Circular. DPSS.CO.PD.NO 1102/ 02.15.08/2009-10 dated November 24th 2009 regarding "Directions for opening and operation of Accounts and settlement of payments for electronic payment transactions involving intermediaries, settlement of funds to should be effected within a maximum of T+2 settlement cycle, where T is defined as the day of intimation regarding the completion of transaction. Further, T+2 is for non-govt. merchants, the settlement cycle for Govt. bodies where the funds are supposed to be settled in Govt. treasury can be settled in T+3 working days.

While genuine efforts are made to settle the funds by T+1 working day itself, all the funds shall be settled by T+2 working days as per RBI instructions stated above.

Yes, we have facility to settle funds in multiple accounts. Through merchant panel you can easily add various accounts where you wish to receive funds. You need to pass information with details of break-up of funds as a parameter to us and then we will bifurcate the funds and settle them as per your required bank account.

No, we do not have provision to refund transaction in case for multi-account settlement. However, you can refund the customer offline, but refund cannot be initiated using both the methods provided by SBIePay, which is either through merchant panel or using refund API.

The payment cycle for international payments remains the same as domestic payments, i.e. T+2 for autonomous bodies and private merchants while it is T+3 for Govt. bodies. Also, the funds will be settled with our partners in Rupee value only.

We allow our merchants to display & collect fee in US Dollars, for their various collections of funds from foreign customers.

In customer's Credit card bill or Bank statement description, we will display merchants name, most likely their website's URL is displayed pre-fixed by SBIePay.

No, if you have selected multi-account settlement, then we do not have provision to provide refund to the customers. However, you can arrange to provide refund to your customers offline if required.

Delivery Versus Payment - (DVP):
• Delivery versus payment (DVP) is a settlement system that stipulates that payment must be made prior to the delivery.
• If there is any exception scenario of broken transactions where in payment has been debited from the customer's bank account and there is no confirmation provided by merchant in a stipulated period, then the payment will be refunded back to the customer by SBIePay. Note: The period is defined by merchant for how long we will treat this transaction as open and will attempt to make it successful.

SBIePay provides a highly informative Merchant Web Panel using which merchants can manage and monitor their business. Various tasks like viewing all transaction reports, initiating refunds, adding / editing bank account details, etc. can also be managed with utmost ease through this panel.

Merchants, who have been successfully on-boarded with SBIePay will get login-ID through e-mail provided by them. In this account, all transactional records and bank details will be available for view and download.

In large organizations, merchants can also opt for multiple users (role-based hierarchy), where the super user can assign rights to the sub-users as per their requirement.

SBIePay provides a comprehensive and a detailed merchant panel that helps merchant operate, monitor and manage their business completely. Following are the various features that are provided in the merchant panel:

Managing Merchant Bank accounts:
• Merchant can manage their bank accounts at their own end by adding, deleting Bank accounts and modifying other account details as per their convenience.

Manage User:
• Merchant will be provided with a Super User account which will have all the authorities to operate the account. Super User can add users under them and assign various roles and powers as per their convenience.

Refund management:
• User can initiate refunds, check status of refunded transactions using merchant panel. Also, user can consume Refund APIs for initiating refunds.

Reports:
• Panel provides a list of important and business-centric reports that help the manage and monitor their business with ease.

Statement:
• Merchant can view details of all the funds that have been settled with them by SBIePay by providing the date range and monitoring it as per their will.

Yes, once you would be provided with your login credentials, our team will thoroughly guide you on how to use the merchant panel, how you can generate reports and view your business and details as per your requirement. While our merchant panel is very simplified and easy to use, right from on-boarding to any concerns regarding its usage in future, our team will assist you on it.

You can login to your admin module for checking the status of your order or transaction. The login details would be given to you as soon as your SBIePay account is activated.

Yes, you can create as many admin users as required. Once on-boarded, SBIePay provides Super Admin login details. Using this functionality, you can create multiple user login depending upon the functional areas. A user specific rights management option is provided to the Super Admin, where they can assign various sub-users with various rights.

Detailed MIS reports can be downloaded from Admin panel which helps the client to manage orders and transactions. Some of them are Reports on Reconciliation files, Cards payment reports, Pay-out Summary, GST report, Refund transactions, etc.

As per the RBI guidelines vide Circular. DPSS.CO.PD.NO 1102/ 02.15.08/2009-10 dated November 24th 2009 regarding "Directions for opening and operation of Accounts and settlement of payments for electronic payment transactions involving intermediaries, settlement of funds to should be effected within a maximum of T+2 settlement cycle, where T is defined as the day of intimation regarding the completion of transaction. Further, T+2 is for non-govt. merchants, the settlement cycle for Govt. bodies where the funds are supposed to be settled in Govt. treasury can be settled in T+3 working days.

While genuine efforts are made to settle the funds by T+1 working day itself, all the funds shall be settled by T+2 working days as per RBI instructions stated above.

Yes, we have facility to settle funds in multiple accounts. Through merchant panel you can easily add various accounts where you wish to receive funds. You need to pass information with details of break-up of funds as a parameter to us and then we will bifurcate the funds and settle them as per your required bank account.

No, we do not have provision to refund transaction in case for multi-account settlement. However, you can refund the customer offline, but refund cannot be initiated using both the methods provided by SBIePay, which is either through merchant panel or using refund API.

You can use Server to Server functionality to query SBIePay database for transaction status. SBIePay will provide detailed Merchant Integration Document with Technical Specification for more information on server to server communication.

Also, we suggest that merchant should have provision on their site for their customers to check the status of their transaction, which will be very helpful in rare scenarios where customer may be not come to know the status of the transaction in case of unexpected time-out or dropout scenario.

Yes, the payment page of SBIePay is mobile and Tablet compatible giving users a seamless experience while making payment even through mobile channel.

Yes, we can integrate with merchant's Mobile App also. It provides a frictionless customer journey for making payment even in App environment.

Transactions can be tracked live through Merchant Panel provided to you. What if customer tries for a transaction twice, assuming if the status of the earlier transaction was unknown, if there a mechanism to stop the transaction?

Yes, there is a provision where if the same order no. is provided by the merchant to us, our system can reject the transaction, if the earlier transaction is successful at our end.

Depending upon the type of integration, SSL is required. On SBIePay hosted payment service where card details are entered by the user on payment page hosted by SBIePay (aggregator hosted model), secure payment gateway, SSL is not required. However, if merchant is hosting the payment page (merchant hosted model), merchant will require SSL certification and is needed to confirm PCI DSS compliance.

A chargeback is what occurs when a customer disputes a charge with their issuing bank for a deduction on their account using a Debit / Credit card. Essentially a consumer disputes a transaction, and the card company's bank responds by taking the money back from the merchant through the acquiring Bank and returning it to the consumer.

When a cardholder disputes a transaction, the issuer may request a written explanation of the problem from the cardholder and can also request a copy of the related sales transaction receipt from the acquirer, if needed. If issuers find cardholder claim to be valid, it raises chargeback to the acquirer.

Common reasons for chargeback disputes include:

• The customer does not recognize the charge or payee on their statement.
• The customer did not receive the product or service.
• The customer feels that the product or service was defective, damaged, or not as described.
• The customer's credit card was stolen or used without their consent, a fraud case.
• Expired credit or debit card.
• Accidental duplicate billing.
• Incorrect amount billed.
• Refund authorized, but never credited back to the customer.

Common reasons for chargeback disputes include:

• The cardholder contacts issuing bank to raise a claim .
• The issuing bank reviews the cardholder's claim.
• If the issuing bank finds the cardholder's claim to be invalid, the claim is rejected.
• If the issuing bank finds the cardholder has a valid claim, issuing bank raise a chargeback on acquiring bank .
• The chargeback is received at SBI Payment Gateway.
• SBI Payment Gateway forwards the chargeback details to SBIePay for their review through mail.

Below Table to be changed. Time Norms have changed.

While depending on the type of industry the merchant belongs, PoDs can differ. However, considering the case of online e-commerce transaction:

• IP address of purchaser at date and time of transaction.
• Device geographical location at date and time of transaction.
• Device ID number and device name.
• Name and email address linked to the customer profile on-record.
• Evidence that the customer profile was activated and verified by the cardholder before the date and time of transaction.
• Evidence that the cardholder accessed/used the downloaded digital goods on or after the date and time of transaction.
• Evidence that the same device and card were used in previous, undisputed transactions..

Following things can be done which can drastically help you reduce chargebacks:

• Communicate with your customers to clear their queries before they raise chargeback.
• Clearly describe your product or service.
• Set clear, straightforward, and customer friendly return /refund policies
• Provide your company contact information, which will help them to reach out to you before raising a chargeback.
• Keep detailed records of all transactions, save all receipts since customers can raise charge back within 180 days from the day of transaction and these receipts will act as PoD and will help defend your case.